1. Who We Are
Platinum Real Estate Investments (Pty) Ltd is a real estate agency based in Umhlanga Rocks, Durban, KwaZulu-Natal, South Africa. We are committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA).
2. What Personal Information We Collect
We may collect personal information when you:
- Submit an enquiry form or contact us through the website;
- Register for alerts or services;
- Communicate with us in person, by phone, email or online.
Types of personal information collected may include:
- Full name
- Email address
- Telephone number
- Physical address
- Property preferences and enquiry details
- Any other information you voluntarily provide
We may also collect non-personal technical data (e.g., IP address, browser type) through cookies or similar technologies.
3. Purpose of Processing Personal Information
We collect and process personal information to:
- Respond to your enquiries and provide property services
- Manage your account and any services requested
- Send you property alerts, newsletters or updates (if you opted in)
- Comply with regulatory/legal requirements
4. Legal Basis for Processing Your Information
We process personal information when:
- You consent to the processing (e.g., by submitting forms)
- It is necessary to provide our services to you
- It is required by law or to comply with industry regulations
5. Sharing Your Information
We may share your personal information with:
- Third-party service providers supporting our business
- Professional advisers (e.g., lawyers, auditors)
- Regulatory or law enforcement authorities, if required by law
We do not sell or rent your personal information to third parties.
6. How We Protect Personal Information
We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, loss, misuse or disclosure.
7. Retention of Information
We will retain your personal information only as long as necessary for the purposes for which it was collected, and in accordance with legal requirements.
8. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance functionality and analyse usage. You can choose to disable cookies in your browser, but some features may not function fully.
9. Your Rights Under POPIA
Under the POPI Act, you have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate data
- Object to processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
10. Contact Information
If you have questions, concerns or requests relating to this Privacy Policy, please contact us at:
- Email: admin@platinumrealestate.co.za
- Phone: 082 921 1312
11. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.